Community College Assessment Categories

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Community College Assessment Categories & Performance Indicators August 2000

CORE Service/Resource Categories (click on a category below to view that section, or simply scroll down to view them consecutively) 1. Information literacy instruction & faculty/staff training contribute to student success & excellence in teaching. 2. The information & learning resources & equipment needed to use them are sufficient & integrated into the curriculum. 3. The physical and virtual space promotes learning, study, and research. 4. All members of the campus community have convenient access to all the information & learning resources. 5. Library and information resources assist students with career and employment needs. 6. Library & Learning Resources staff make significant contributions to campus governance, technology planning, fundraising & other desired institutional activities.

CORE Service/Resource Contribution (Performance Objectives)	Performance Indicators	Data Sources	Data Collected? (note source)
1. Information literacy instruction &faculty/staff training contribute to student success & excellence in teaching.	sufficiency, availability & helpfulness of ref. staff	user surveys, extent of access to ref. staff in-person and online
reach of instruction program (fully integrated across curriculum, required IC course, drop-in sessions, distance-learners)	program statistics about number of courses/students receiving instruction or doing library or Web-based assignments; syllabi study
quality of instructional & training services	student, faculty & librarian-trainer surveys, focus groups; unsolicited positive feedback from letters, e-mail
student self-confidence rating doing library or Web research	entrance/exit student survey items; self-assessment instruments
grades, scores, satisfactory performance on assignments or electronic tutorials	assignments, papers/projects, tests, search logs, portfolio analysis, computer based self-assessments
extent of independent learning opportunities & usage data	description of Web-based & other independent learning options & who uses them
extent of training options for instructors with participation data	description of instructor training options with number of participants per department
CORE Service/Resource Contribution (Performance Objectives	Performance Indicators	Data &Sources	Data Collected? (note source)
2. The information & learning resources & equipment needed to use them are sufficient & integrated into the curriculum.	percentage of courses by academic program requiring information & learning resources	syllabi analysis; summary of program review documents that describe use of information & learning resources; collections
rating by librarians, instructors, & students of collections & equipment needed to use them for currency, relevancy, & availability	surveys; collection analyses; equipment inventory & evaluation
usage data connected to academic areas and/or specific groups of learners as a % of total FTEs, increase in total use data	circulation & in-house use data of local materials & network use data for electronic information resources
CORE Service/Resource Contribution (Performance Objectives)	Performance Indicators	Data Sources	Data Collected? (note source)
3. The physical and virtual space promotes learning, study, and research.	user perceptions about benefits & quality of individual & group study space; about exhibits, displays & other independent learning opportunities (e.g. Web pages)	user surveys; comments from Suggestion box/ electronic comments; focus groups
relationship of exhibits, programming & Web-based learning opportunities to institutional goals & values (e.g. multicultural diversity awareness)	number & description of exhibits, programs, and Web-based learning opportunities created or sponsored by L&LR
CORE Service/Resource Contribution (Performance Objectives)	Performance Indicators	Data Sources	Data Collected? (note source)
4. All members of the campus community have convenient access to all the information & learning resources.	user perceptions about the convenience & ease of access to on-site & electronic information and learning resources	user surveys/focus group data for: ease of access to electronic resources; obtaining desired material when needed; match of service hours with user needs, etc.
quantitative & qualitative description of how access to information & learning resources is provided to campus community shows increase in access and/or improved access to targeted groups, such as distance learners	data from inventories & network services; statistics about service hours, proportion of all info. & learning resources included in opac/databases; fill rate & turnaround time data for materials ; provision for disabled users; entrance/exit data; # of all registered borrowers; # of online transactions (opac, Web pages, etc. )
CORE Service/Resource Contribution (Performance Objectives)	Performance Indicators	Data Sources	Data Collected? (note source)
5. Library and information resources assist students with career and employment needs.	student perceptions about the quality of LLR & Web-based career & job-seeking materials	data from student surveys about awareness & usefulness of such resources
extent & currency of specific information & learning resources & services focusing on careers & vocational goals	number & brief description of major resources/databases & services (e.g. handouts, Web pages, exhibits, lib/technology internships) focusing on career preparation & vocational goals
CORE Service/Resource Contribution (Performance Objectives)	Performance Indicators	Data Sources	Data Collected? (note source)
6. Library & Learning Resources staff make significant contributions to campus governance, technology planning, fundraising & other desired institutional activities.	description of LLR staff memberships & outcomes on campus committees; number & dollar amount of successful grants/fundraising activities; description of staff awards, publications, & major community service	staff annual performance reports; copies of reports/documents authored or co-authored by LLR staff; copies of successful grants/fundraising efforts


HOME

Community College Assessment Categories
& Performance Indicators

August 2000

CORE Service/Resource Categories
(click on a category below to view that section, or simply scroll down to view them consecutively)

1. Information literacy instruction & faculty/staff training contribute to student success & excellence in teaching.

2. The information & learning resources & equipment needed to use them are sufficient & integrated into the curriculum.

3. The physical and virtual space promotes learning, study, and research.

4. All members of the campus community have convenient access to all the information & learning resources.

5. Library and information resources assist students with career and employment needs.

6. Library & Learning Resources staff make significant contributions to campus governance, technology planning, fundraising & other desired institutional activities.

CORE Service/Resource Contribution
(Performance Objectives)

Performance Indicators

Data Sources

Data Collected?
(note source)

1. Information literacy instruction &faculty/staff training contribute to student success & excellence in teaching.

sufficiency, availability & helpfulness of ref. staff

user surveys, extent of access to ref. staff in-person and online

reach of instruction program (fully integrated across curriculum, required IC course, drop-in sessions, distance-learners)

program statistics about number of courses/students receiving instruction or doing library or Web-based assignments; syllabi study

quality of instructional & training services

student, faculty & librarian-trainer surveys, focus groups; unsolicited positive feedback from letters, e-mail

student self-confidence rating doing library or Web research

entrance/exit student survey items; self-assessment instruments

grades, scores, satisfactory performance on assignments or electronic tutorials

assignments, papers/projects, tests, search logs, portfolio analysis, computer based self-assessments

extent of independent learning opportunities & usage data

description of Web-based & other independent learning options & who uses them

extent of training options for instructors with participation data

description of instructor training options with number of participants per department

CORE Service/Resource Contribution
(Performance Objectives

Performance Indicators

Data &Sources

Data Collected?
(note source)

2. The information & learning resources & equipment needed to use them are sufficient & integrated into the curriculum.

percentage of courses by academic program requiring information & learning resources

syllabi analysis; summary of program review documents that describe use of information & learning resources; collections

rating by librarians, instructors, & students of collections & equipment needed to use them for currency, relevancy, & availability

surveys; collection analyses; equipment inventory & evaluation

usage data connected to academic areas and/or specific groups of learners as a % of total FTEs, increase in total use data

circulation & in-house use data of local materials & network use data for electronic information resources

CORE Service/Resource Contribution
(Performance Objectives)

Performance Indicators

Data Sources

Data Collected?
(note source)

3. The physical and virtual space promotes learning, study, and research.

user perceptions about benefits & quality of individual & group study space; about exhibits, displays & other independent learning opportunities (e.g. Web pages)

user surveys; comments from Suggestion box/ electronic comments; focus groups

relationship of exhibits, programming & Web-based learning opportunities to institutional goals & values (e.g. multicultural diversity awareness)

number & description of exhibits, programs, and Web-based learning opportunities created or sponsored by L&LR

CORE Service/Resource Contribution
(Performance Objectives)

Performance Indicators

Data Sources

Data Collected?
(note source)

4. All members of the campus community have convenient access to all the information & learning resources.

user perceptions about the convenience & ease of access to on-site & electronic information and learning resources

user surveys/focus group data for: ease of access to electronic resources; obtaining desired material when needed; match of service hours with user needs, etc.

quantitative & qualitative description of how access to information & learning resources is provided to campus community shows increase in access and/or improved access to targeted groups, such as distance learners

data from inventories & network services; statistics about service hours, proportion of all info. & learning resources included in opac/databases; fill rate & turnaround time data for materials ; provision for disabled users; entrance/exit data; # of all registered borrowers; # of online transactions (opac, Web pages, etc. )

CORE Service/Resource Contribution
(Performance Objectives)

Performance Indicators

Data Sources

Data Collected?
(note source)

5. Library and information resources assist students with career and employment needs.

student perceptions about the quality of LLR & Web-based career & job-seeking materials

data from student surveys about awareness & usefulness of such resources

extent & currency of specific information & learning resources & services focusing on careers & vocational goals

number & brief description of major resources/databases & services (e.g. handouts, Web pages, exhibits, lib/technology internships) focusing on career preparation & vocational goals

CORE Service/Resource Contribution
(Performance Objectives)

Performance Indicators

Data Sources

Data Collected?
(note source)

6. Library & Learning Resources staff make significant contributions to campus governance, technology planning, fundraising & other desired institutional activities.

description of LLR staff memberships & outcomes on campus committees; number & dollar amount of successful grants/fundraising activities; description of staff awards, publications, & major community service

staff annual performance reports; copies of reports/documents authored or co-authored by LLR staff; copies of successful grants/fundraising efforts

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